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Terms and Conditions

Cancellations and Refund Policy

Reservations will only be considered valid after receiving 100% of the service’s total value, unless otherwise expressly indicated in writing.
Once the booking is made, it will apply the following cancellation costs:

• Seven or more days tours (You booked the package online here)
13 days before the arrival date: we will return 100% of the Total Paid. Package with accommodation included.
12 to 1 day before the arrival date: 100% of the reservation – No return of money.
No show on the day of service is 100% of total booking – No refund money.

• 1-day tour (You booked the tour online here)
Refunds 100% of the total paid if the customer cancels before 3 days before the arrival date.
48 hours before the arrival date: 100% of the total paid. No refund money.
No show on the day of service is 100% of total booking – No refund money.

• Tailor-made Tour has cancellation conditions. You have this information on your budget. That is according to the services you booked. In general, 35 days before the arrival date.
No show on the day of service is 100% of the entire booking – No refund money.

• You can change your departure dates within the same year or postpone until next year. Please contact us to discuss the possibility of changing dates or delaying your trip to travel next year. No cancellation fees will be applied. We will instead apply per person service charge in this scenario to make the amendment. Please contact us as soon as possible, and we will inform you of different options.

We strongly recommend that each client purchases comprehensive trip-cancellation insurance (to be purchased through a third-party insurer – not provided by Eco Trilha).

Changes made by you: You are responsible for ensuring that information provided to Eco Trilha is accurate and up-to-date. Any changes to your name on any booking are subject to Eco Trilha’s approval. Any changes to a booking depend on availability and are subject to the Tour Operator’s permission. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any Tour, product, or service included in a booking will not be considered a change for this section’s purposes. The applicable cancellation terms will govern it. No changes are permitted to any booking within 35 days of departure of the first product or service on the applicable booking.

For any complaints, please fill in this form.