Frequently Asked Questions

You can pay online (Credit Card, including Visa, MasterCard, and American Express). We don’t accept check payments. Please don’t send us.

Our channels allow for the quick, comfortable, and 100% secure booking of tourist services through a safe, secure, effective, and easy-to-use platform. Our objective is to give our clients an easy way of booking the perfect vacation.

No reservation fee. Eco Trilha does NOT charge you an extra fee for using any of these payment methods.

Choose your payment: If you are looking for one week in Portugal, you can pay 100% now. Or 20% of the value directly (an initial payment) and the remaining amount 30 days before your tour departure date. If you have any questions, please get in touch with us.

Yes, you can! Eco Trilha provides a free, flexible payment option for you to pay in installments. Choose “Pay 20% Deposit” as a payment method during checkout. We will send you an email with the final payment one month before the departure date.

If your booking request does not offer instant confirmation, your initial payment is pre-authorized on your credit card at the time of booking. Only upon booking confirmation will the transaction be processed and your payment collected. In the rare case, your booking request cannot be confirmed. The pre-authorized funds are returned to your card.

While many tour bookings on Eco Trilha offer instant booking confirmation, some need to be approved manually. The passenger will receive an email once the reservation has been confirmed. Your payment is only deducted from your credit card once the Eco Trilha confirms your place on tour.

Please read here the Cancellations and Refund Policy.

Of course, you can! Please contact us as soon as possible.

The group size on our tours can include up to 2 to 10 people.

Flights before and after the tour are not included in the tour price. You need to arrange the flights separately by yourself. Please wait for our email confirmation before buying your air tickets.

The transfers in and out are included in the cost of this tour. Please send us your flight details. We need your flight number, date, and name of the airport.

The driver will be waiting for you inside the airport.

After you pick up the luggage, you will pass the glass door and turn right. The company name (EcoTrilha) or your name can be seen in the “Meeting Point n.º 1” area. If you don’t see this paper, please use WhatsApp (M: +351 927771815). The airport has free wifi.

The staff in the meeting point area will ask you for the travel agency’s name. This person will take you to your driver.

If your flight was canceled, please get in touch with us. We can reschedule your transfer (we need the new number of flights).

Of course, we can! You can ask online when you confirm your booking.

It is your responsibility to have the correct travel documentation. We provide the following information in good faith. You must check yourself and understand that you are fully responsible for your visa requirements.

All visitors to the EU (European Union) and EEC (European Economic Community) countries require a valid passport (with a minimum of 6 months validity on an adult or child passport). USA, United Kingdom, Canada, Australia, and New Zealand passport holders do not need a visa to visit the Schengen area. However, they may not stay longer than three months.

As a tour booking website, Eco Trilha cannot organize passenger visas as the visa requirements are continually updated and vary from one traveler’s nationality to the next. For this reason, we recommend you contact your local embassy or consulate website for the latest information.

Yes, that is correct.

Sorry, we are in Portugal, and our law requires us to disclose our currency information.

The Roadbook is your self-guided book. It includes information about the trip, towns you cross, and places you can visit all around your walking, information about special features of the region (food, for example) or the region’s particular historical background, walking notes, and maps.

Please read here Tips for Travelling to Portugal.

Check-in hour from 02:00 p.m.

Check-out hour by 11:30 a.m.

If you do not drink alcohol, it is still possible to attend our Tours. Please send this information when booking on our website so that we can adapt it for you.

We can accommodate dietary needs, such as food allergy and Gluten-free.

Be careful, though. You will need to tell us this information when booking on our site to adapt the tastings for you.

Yes. Despite touring is one of the safest ways to travel, accidents happen. You can miss the flight or route to your tour or sudden illness while in a foreign country. The only way to protect yourself from unexpected expenses that arise from emergencies is by making sure you’re covered before you leave for your trip.

Don’t forget the package is not included travel insurance. However, we highly recommend obtaining comprehensive travel insurance. Once you have full insurance coverage, you don’t need to worry about emergencies that can happen anytime, anywhere, before or during your travels.

Insurance can cover the cost of your airfare, as well as your tour(s) in the case of an unforeseen cancellation. It secures that you do not have to worry about any unexpected changes to your travel plans, such as having to return home to an ill or having a tour changed or canceled because of a natural disaster. It can even help with smaller things – like lost luggage or stolen cameras.

Remember: Medicare does not provide coverage outside of the United States. The insurance pays for losses due to covered emergencies that occur during their trip.

Eco Trilha has partnered with WorldNomads.com to make it simple and easy to book travel insurance. You can buy it online. Travel insurance from WorldNomads.com is available to people from over 140 countries. It’s designed for adventurous travelers and intrepid families with cover for overseas medical evacuation, lost baggage, trip cancellation, and over 150 adventure activities.

WorldNomads.com is backed by a suite of reliable, secure, specialist travel insurers who provide you with a great cover, 24-hour emergency assistance, and the highest levels of support and claims management when you need it most.