Booking Terms and Conditions

CANCELLATIONS AND REFUND POLICY

Reservations will only be considered valid after being received 100% of the total value of the service, unless otherwise expressly indicated in writing.
Once the booking is made, will apply the following cancellation costs in the event of cancellation or accommodation:
Before 30 days from the agreed date: 10% of total Paid – will be returned 90% of the total Paid amount (cancellation charges, if you pay by credit card- Read here: How do I pay?).
30 to 1 day before the agreed date: 100% of total amount of reservation – No return of money.
No show on the day of service: 100% of total booking – No refund money.
All cancellation charges are subject to additional charges incurred by Eco Trilha with transportation, accommodation, food and drinks, contracted services and other non-refundable charges related to the reservation made by the customer.

We strongly recommend that each client purchases comprehensive trip-cancellation insurance (to be purchased through a third party insurer – not provided by Eco Trilha Viagens e Turismo).

Changes made by you: You are responsible for ensuring that information provided to Eco Trilha Viagens e Turismo is accurate and up-to-date. Any changes to your name on any booking are subject to Eco Trilha Viagens e Turismo’s approval. Any changes to a booking depend on availability and are subject to the Tour Operator’s approval. Any extra costs incurred for making the change will be charged to you along with an administrative fee.

Cancellation of any Tour, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 30 days of departure of the first product or service on the applicable booking.

 

GENERAL REFUND POLICY

Refunds will be made in accordance with the Cancellations and Refund Policy mentioned above. No additional refunds will be made for no-shows or any unused part of the itinerary, whether voluntary, caused by airline delay or cancellation, or any other factor beyond the control of Eco Trilha Viagens e Turismo including but not limited to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.

PRIVACY POLICY

Eco Trilha is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
All personal data is collected and processed in accordance with EU data protection laws (GDPR Practices).

Your data may be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have asked for;
b. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your travel with us and to personalize the services we offer to you;
c. Marketing: from time to time we will contact you with information regarding our services via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the booking stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
d. When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

RECOMMENDATION OF INSURANCE

It is highly recommended that all guests insure themselves and their property prior to arrival. We especially advise medical, emergency evacuation, and trip cancellation coverage. For the safety of its clients, Eco Trilha Viagens e Turismo reserves the right to use/authorize expensive emergency evacuation/rescue operation measures (i.e., Helicopters, Ambulances, etc.), at the financial responsibility of the client.

SPECIAL REQUIREMENTS

Any special requirements must be disclosed to the Eco Trilha Viagens e Turismo at the time of booking. The Eco Trilha Viagens e Turismo will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Eco Trilha Viagens e Turismo at the time of booking but the Eco Trilha Viagens e Turismo cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and Eco Trilha Viagens e Turismo. And, Eco Trilha Viagens e Turismo is not liable for any failure to accommodate or fulfill such requests.
 

AGE REQUIREMENTS

Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the Tour description or by the Tour Operator, the minimum age for minors traveling on any Tour is 12 years old.

All bookings with a minor are subject to review and approval by the Tour Operator. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. The Tour Operator will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision, and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. The Tour Operator does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).

RESPONSIBILITY

Eco Trilha Viagens e Turismo, its owners, associates, agents, and employees, hereby referred to as Eco Trilha Viagens e Turismo or we, assume no responsibility for injury or death, loss, damage to personal property, delay, or for additional expenses due to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. Eco Trilha Viagens e Turismo is not responsible for any accidents, delays, inconveniences, expenses, mishaps of any kind what so ever, or death resulting entirely or in part from the negligence of others or from causes beyond our control. We reserve the right to make changes to and/or substitutions in the itinerary where deemed necessary, for any reason. For trips and tours where Eco Trilha Viagens e Turismo is neither the source nor a supplier, as with the use of third-parties or subcontractors we act solely as agents and as such assume no responsibility should any supplier fails to supply the service contracted.

Personal belonging and baggage safety responsibility and risk are assumed entirely by its owner. Eco Trilha Viagens e Turismo is not responsible for lost or damaged items.

Some activities or sports Eco Trilha Viagens e Turismo may take part in or sell to a client may involve extreme risk to personal property or life, and may result in a loss, serious injury or death. Everyone is responsible for their own safety and for making their own decisions, and for using common sense at all times to determine whether or not he or she should take part in any activities that Eco Trilha Viagens may take part in or sell.

Minors are required to use services of Eco Trilha Viagens e Turismo only after strict revision and under the strict supervision of a parent or guardian.

 

CONDUCT

We reserve the right to decline, accept or to retain any person as a tour member for any reason that affects the operation of the tour or rights or welfare of the other tour members.

 

HEALTH PROBLEMS

Persons with medical conditions, dietary conditions or other health problems should make them known to Eco Trilha Viagens e Turismo well before arrival. We reserve the right to disqualify anyone at any time for any reason during the tour if it is felt that the individual is physically incapable of performing an activity and/or if that individual’s continued participation would jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour.

Eco Trilha Viagens e Turismo assumes no responsibility for special arrangements necessary for or problems experienced by passengers physically unable to participate in the planned activities.