Booking Terms and Conditions

CANCELLATIONS AND REFUND POLICY

Cancellation must be made in writing. The following charges and refunds will apply when cancellation is made after the booking is confirmed by Eco Trilha Viagens e Turismo.  

If a trip is canceled more than 50 days prior to start date:
  • Any cancellation fees, surcharges, or non-refundable deposits charged to Eco Trilha Viagens e Turismo by individual hotels or other third parties will be charged.
  • The remainder of any deposits paid to Eco Trilha Viagens e Turismo will be refunded.

 

If a trip is canceled between 50 and 30 days prior to start date:
  • Any cancellation fees, surcharges, or non-refundable deposits charged to Eco Trilha Viagens e Turismo by individual hotels or other third parties will be charged.
  • Additionally, a cancellation fee of 25% of the total trip cost will apply.
  • The remainder of any deposits paid to Eco Trilha Viagens e Turismo will be refunded.

 

If a trip is canceled within 30 days prior to arrival date:
  • 100% cancellation fees will apply.
  • No refunds will be made.

 
We strongly recommend that each client purchases comprehensive trip-cancellation insurance (to be purchased through a third party insurer – not provided by Eco Trilha Viagens e Turismo).

Changes made by you: You are responsible for ensuring that information provided to Eco Trilha Viagens e Turismo is accurate and up-to-date. Any changes to your name on any booking are subject to Eco Trilha Viagens e Turismo’s approval. Any changes to a booking depend on availability and are subject to the Tour Operator’s approval. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any Tour, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 25 days of departure of the first product or service on the applicable booking.

 

GENERAL REFUND POLICY

Refunds will be made in accordance with the Cancellations and Refund Policy mentioned above. No additional refunds will be made for no-shows or any unused part of the itinerary, whether voluntary, caused by airline delay or cancellation, or any other factor beyond the control of Eco Trilha Viagens e Turismo including but not limited to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.

PRIVACY POLICY

Eco Trilha is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
All personal data is collected and processed in accordance with EU data protection laws (GDPR Practices).

Your data may be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have asked for;
b. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your travel with us and to personalize the services we offer to you;
c. Marketing: from time to time we will contact you with information regarding our services via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the booking stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
d. When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

RECOMMENDATION OF INSURANCE

It is highly recommended that all guests insure themselves and their property prior to arrival. We especially advise medical, emergency evacuation, and trip cancellation coverage. For the safety of its clients, Eco Trilha Viagens e Turismo reserves the right to use/authorize expensive emergency evacuation/rescue operation measures (i.e., Helicopters, Ambulances, etc.), at the financial responsibility of the client.

 

RESPONSIBILITY

Eco Trilha Viagens e Turismo, its owners, associates, agents, and employees, hereby referred to as Eco Trilha Viagens e Turismo or we, assume no responsibility for injury or death, loss, damage to personal property, delay, or for additional expenses due to acts of god (sickness, injury, poor health, weather, etc.) strike, detention, riot, war, quarantine, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. Eco Trilha Viagens e Turismo is not responsible for any accidents, delays, inconveniences, expenses, mishaps of any kind what so ever, or death resulting entirely or in part from the negligence of others or from causes beyond our control. We reserve the right to make changes to and/or substitutions in the itinerary where deemed necessary, for any reason. For trips and tours where Eco Trilha Viagens e Turismo is neither the source nor a supplier, as with the use of third-parties or subcontractors we act solely as agents and as such assume no responsibility should any supplier fails to supply the service contracted.

Personal belonging and baggage safety responsibility and risk are assumed entirely by its owner. Eco Trilha Viagens e Turismo is not responsible for lost or damaged items.

Some activities or sports Eco Trilha Viagens e Turismo may take part in or sell to a client may involve extreme risk to personal property or life, and may result in a loss, serious injury or death. Everyone is responsible for their own safety and for making their own decisions, and for using common sense at all times to determine whether or not he or she should take part in any activities that Eco Trilha Viagens may take part in or sell.

Minors are required to use services of Eco Trilha Viagens e Turismo only after strict revision and under the strict supervision of a parent or guardian.

 

CONDUCT

We reserve the right to decline, accept or to retain any person as a tour member for any reason that affects the operation of the tour or rights or welfare of the other tour members. A refund of the recoverable land tour services is the limit of Eco Trilha Viagens e Turismo liability in this event.

 

HEALTH PROBLEMS

Persons with medical conditions, dietary conditions or other health problems should make them known to Eco Trilha Viagens e Turismo well before arrival. We reserve the right to disqualify anyone at any time for any reason during the tour if it is felt that the individual is physically incapable of performing an activity and/or if that individual’s continued participation would jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour.

Eco Trilha Viagens e Turismo assumes no responsibility for special arrangements necessary for or problems experienced by passengers physically unable to participate in the planned activities.